Refund and Returns Policy

Perfect Vision (NGO), we sincerely appreciate every contribution made towards our social welfare programmes and community initiatives. As donations are voluntary contributions made to support our charitable activities, we maintain the following Refund & Returns Policy.

1. Donations Are Generally Non-Refundable

All donations made to Perfect Vision (NGO) through our website are generally non-refundable once the payment has been successfully processed.

We encourage donors to carefully review the donation amount and payment details before completing a transaction.

2. Refunds for Duplicate or Incorrect Transactions

If you believe that:

• Your donation was charged more than once due to a technical or payment error.
• An incorrect amount was charged because of a technical issue.
• A payment was processed incorrectly.

Please contact us as soon as possible with the transaction details.

After reviewing the request, we may issue a refund where the duplicate or incorrect transaction is verified.

3. Refund Request Process

To request a refund for an eligible transaction, please provide:

• Donor name
• Registered email address or phone number
• Donation date
• Donation amount
• Transaction or payment reference number
• Reason for the refund request
• Relevant payment confirmation or receipt, if available

Refund requests should be sent to:

Email: [Insert Email Address]
Subject: Refund Request – Donation

4. Refund Review

Each refund request will be reviewed individually. If the transaction is found to be eligible for a refund, we will initiate the refund through the appropriate payment method or payment gateway.

The time required for the refunded amount to appear in your bank account or payment account may depend on the payment gateway, bank, or financial institution.

5. Failed Transactions

If your account has been debited but the donation has not been successfully recorded or confirmed on our website, please contact us with your transaction details.

We will verify the transaction with the relevant payment gateway and take appropriate action.

6. Payment Gateway Charges

Where applicable, payment gateway or transaction processing charges may not be recoverable. Any refund, where approved, will be processed in accordance with the policies and capabilities of the relevant payment service provider.

7. No Physical Products or Returns

Perfect Vision (NGO) does not sell physical products through this donation platform. Therefore, product returns, exchanges, or replacement requests do not apply to donations made through our website.

8. Fraudulent or Unauthorized Transactions

If you believe that a donation was made using your payment method without your authorization, please contact us immediately and also notify your bank or payment service provider.

We will cooperate with the relevant payment provider to investigate the transaction.

9. Changes to This Policy

Perfect Vision (NGO) reserves the right to update or modify this Refund & Returns Policy when necessary. Any changes will be published on this page with the updated effective date.

10. Contact Us

For refund-related questions or assistance, please contact:

Perfect Vision (NGO)
Sopore District, Baramulla, Kashmir (J&K), India

Email: [Insert Email Address]
Phone: [Insert Phone Number]

Last Updated: [Insert Date]